ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER (RAN). Please contact us at with your invoice number, item name and reason for return. You will receive an RAN (Return Authorization Number) via email. RAN numbers are valid for 10 calendar days from time of issuance, so promptly ship back the item. Please clearly mark the RAN number on the outside of the package when shipping back to IVA. Please save your original packaging until you are sure your order is damage free and correct. All returned items must include original packing and materials.
Returns for reasons other than damaged or defective merchandise will result in a full refund less return shipping fees and a 10% set up & handling fee. Products created in “The Lab” will result in full refund less return shipping fess and a 15% custom set-up & handling fee. Please allow up to 5 business days from the date on which your merchandise is received by us for your account to be credited.
IVA recommends you save your tracking numbers on all returns and track your returns so that you may confirm we have received your package. In addition, you may want to consider insuring your return. We will not be responsible for the loss of any return that was not insured.
WE DO NOT ACCEPT RETURNS ON CUSTOM ORDERS. Custom orders are classified by any order made outside the specifications outlined in our CATALOG or PHOTO-TO-CANVAS sections.
IF YOU RECEIVED DAMAGED OR INCORRECT MERCHANDISE please contact us at within 5 business days to arrange for a replacement. We will provide you with a pre-paid packing slip. Please send items back in the original packing materials. Your new item(s) will arrive within 10 business days from time we receive your damaged or incorrect merchandise.
ALL ORDER CANCELLATIONS must be made within 24 hours after the time that the order has been placed. If your order has been processed prior to receiving your cancellation, then the rules for returns will apply.